Upward Is For Everyone.
Feel free to reach out to us with any questions or concerns. We will be in touch as soon as possible!
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Main Branch
1860 El Camino Real, Suite 100
Burlingame, CA 94010
Ph: (650) 231-1300
Monday & Friday
8:30 a.m. – 5:00 p.m.
Tuesday – Thursday
8:30 a.m. – 4:00 p.m.
Sequoia Branch Hospital
170 Alameda de Las Pulgas
Redwood City, CA 94062
Ph: (650) 367-5686
(2nd floor – around the corner from elevator B)
Tuesday & Friday
9:30 a.m.– 4:00 p.m.*
*Closed 12:00 p.m. – 12:30 p.m.
Please Note: Beginning Monday, April 6, 2026, our days of operation will change to Monday & Thursday.
Frequent Asked Questions (FAQs)
What holidays are you Closed?
Jan 1 - New Year’s Day 2026
Jan 19 - Martin Luther King, Jr. Birthday
Feb 16 - Presidents’ Day
May 25 - Memorial Day
Jun 19 - Juneteenth
Jul 4 - Independence Day
Sep 7 - Labor Day
Oct 12 - Indigenous Peoples’ Day
Nov 11 - Veterans Day
Nov 26 - Thanksgiving Day
Nov 27 - Day After Thanksgiving
Dec 24 - Christmas Eve (Closing at 12 p.m.)
Dec 25 - Christmas Day
Jan 1 - New Year’s Day 2027
What is your Fax number?
(844) 272-8835 - Member Services
(844) 272-9096 - Loan Services
(844) 272-8752 - Accounting
How do I apply for an Account or Loan?
Bank and Borrow with Upward in 3 easy steps. Visit our Eligibility & Benefits page to get started.
Where can I find my Account and Routing number?
Routing Number:
321171744
Account Number:
Login to Online or Mobile banking.
Click on the account you want.
Click on Account Details.
Your account number is listed as the ACH number.
Fyi.. your Savings and Checking accounts all have different numbers.
Direct Deposit:
To begin direct deposit provide your account number and routing number to your payroll provider. It may take 1-2 pay periods for direct deposit to begin. Ask your payor for details.
How do I report a Lost/Stolen Credit or Debit Card?
Protect yourself in 3 easy steps.
Call (888) 241-2510 immediately to have the card blocked!
Next, review your account for suspicious activity.
Finally, send us a text or email to request a new card and/or report suspicious activity.
Visit our Card Management page for more information.
Can you help me navigate Financial Challenges?
At Upward, we're committed to helping members navigate every stage of life.
Financial Checkup!
Whether you're preparing for a growing family, financing education, supporting aging parents, planning for retirement, or paying off debt, our team of seasoned professionals is here to help you plan and move forward with confidence.
Schedule a Financial Checkup — a quick, 30-minute virtual or in-person meeting — to explore ways to stay on track, improve your budget, consolidate debt, and achieve your financial goals.
Member Relief
Are you experiencing financial hardship or having trouble making payments? We’re here to help.
Visit our Member Relief page for more information.
Where does Upward have ATMs?
Visit one our ATMs:
Main Branch
The ATM is located at 1860 El Camino Real in Burlingame – right at the entrance to the building.
Health Center Branch
The ATM is located at 100 S. San Mateo Drive in San Mateo – just inside the main entrance on San Mateo Drive.
Medical Center Branch
The ATM is located at 1501 Trousdale Drive in Burlingame – Conveniently located in the hospital near the Atrium on the 1st floor.
Important Information:
An important note regarding all ATM deposits: Deposits made before 3:00 p.m. will be received by the Credit Union on the next business day. Deposits made after 3:00 p.m. will be received by the Credit Union on the second business day.
Can't make it to an ATM? Try Mobile Deposit:
Log in to Mobile Banking and make a deposit from the comfort of your home, the office, or on the go - using your mobile device.
Do you have ATMs and Branches in other states?
Access your Upward Credit Union accounts nationwide via 5,600 shared branches and over 30,000 ATMs!